ArangoDB is an open-source, highly scalable Graph Database with Multi-Model capabilities. In addition to graph, it is natively supporting a number of data-models, including Document and Key-Value as well as Full-Text Search and Retrieval. It serves as the scalable backbone for Graph-Analytics and complex data architectures across many different industries. Developers can build high-performance applications using a convenient SQL-like query language or JavaScript extensions. Oh, and did we mention it is open source?

Our goal is to make working with data easy. And because we want to make it simpler for others, we work on solving complex problems. We are looking for a Technical Account Manager with experience with NoSQL databases. Ideally, you also have experience (or curiosity) in Graph Database, Graph Analytics and Machine Learning.

We are a remote team headquartered in San Francisco (US) and Cologne (Germany). For this position, we are looking for someone located in Israel.

You Will:

Be the trusted liaison between our most valued customers and the ArangoDB team
Provide Product Management, Engineering, and internal stakeholders with regular feedback regarding customer demands and trends
Advocate and educate use cases, features, and best practice materials for all aspects of ArangoDB to customers with presentations and high-level demonstration
Run deep technical customer training and enablement sessions comfortably
Solve technical problems of our clients with the best solution for the client in mind
Grow product usage and footprint at the customer

Your Skills:

You bring prior experience in customer-facing roles (pre- or post-sales), Distributed Systems and NoSQL technologies to the table
You have broad and thorough knowledge (at least 3 years of professional experience) of systems and application design
You are confident with at least one of the major Cloud providers as well as containerization systems (Kubernetes)
You are comfortable with Unix/Linux system administration (RedHat, CentOS, Ubuntu)
You have experience with at least one programming language, e.g., Java, C++, Javascript, Golang
Knowledge of graph databases is a plus
With your strong troubleshooting and excellent technical communication skills you can communicate effectively with both technical and business stakeholders and maintain valuable customer relationships
You remain calm in high-pressure situations and adapt quickly to change

The over 100 minds of ArangoDB come from 5 different continents and more than 20 countries. Diverse backgrounds enable us to see new solutions. We invite people from every culture, national origin, religion, with every sexual orientation, gender identity or expression, and of every age to apply to our positions. All employment decisions are based on business needs, job requirements, and individual qualifications. Arango is committed to a workplace free of discrimination and harassment based on any of these characteristics. We love this diversity and encourage everyone who is curious and visionary to join the multi-model movement.