ArangoDB is the leading native multi-model NoSQL database, with more than 10 million downloads. It combines the power of graphs, with JSON documents and a key-value store. ArangoDB makes all of your data models accessible with a single declarative query language. Developers can build high-performance applications using a convenient SQL-like query language or JavaScript extensions. And did we mention it is open source?

Join our Customer Success Team at ArangoDB to provide high-quality post-sales services to our Enterprise Customers. As Senior Database Support Engineer you can contribute your expertise and personality to make our Customers and Community Users successful, and build a world-class NoSQL database with us. You will be part of an extremely committed and globally distributed team, which provide 24/7 reactive technical support. The role requires on-call rotation and off hour work, if necessary. This is a working from home remote position.

About the Role:

  • Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and video calls
  • Work closely with Customers to troubleshoot ArangoDB problems in both cluster and single server environments
  • Interact with our Engineering Team to drive to resolution the most challenging issues
  • Educate customers on best practice materials for all aspects of ArangoDB
  • Leverage product usage data to proactively engage Customers experiencing product issues
  • Advocate the Customer’s perspective during product and architecture planning
  • Work directly with Field Operations (Sales, PreSales) and Product Management to process, defect and feature requests encountered during adoption and retention effort
  • As we provide 24/7 reactive technical support, the position requires some off hours work and oncall

Your Skills:

  • Prior experience in customer-facing roles, and SQL or NoSQL technologies
  • Experience with containerization (Kubernetes)
  • Unix/Linux system administration (RedHat, CentOS, CoreOS)
  • Experience with at least one programming language, e.g. Java, C++, Javascript
  • Root cause analysis
  • Experience with ticketing systems (JIRA, Zendesk etc.)
  • Remaining calm in pressure situations and adapt quickly to change
  • Ability to prioritize tasks in a fast-moving environment
  • Strong troubleshooting and excellent technical communication skills
  • Experience with databases and especially graph technologies is considered a plus

Location

All candidates in Europe will be considered. This will be a working-from-home role. Availability to travel within the EMEA region and to our location in the United States is not required.

The over 50 minds of ArangoDB come from 4 different continents and over a dozen countries. Diverse backgrounds enable us to see new solutions. We love this diversity and encourage everyone who is curious and visionary to join the multi-model movement.