ArangoDB is an open-source, highly scalable Graph Database with Multi-Model capabilities. In addition to graph, it is natively supporting a number of data-models including Document, and Key-Value as well as Full-Text Search and Retrieval. It serves as the scalable backbone for Graph-Analytics and complex data architectures across many different industries. Developers can build high-performance applications using a convenient SQL-like query language or JavaScript extensions. Oh, and did we mention it is open source?

We are looking for a highly motivated professional with great listening and communication skills to join the ArangoDB Oasis team as Customer Success Specialist.

You will engage with current and potential customers of the ArangoDB Oasis self-service platform to help them succeed in their business objectives on the platform. You will balance their likings of the self-service nature of the platform with a higher goal to help them succeed and improve conversion from Free-to-try to paying customers.

Location:

The Oasis team is a fully remote team working from Western Europe, so remote candidates with some overlap with that timezone are preferred.

About the Role:

  • You engage with current and potential customers of the ArangoDB Oasis self-service platform to help them succeed in their business objectives.
  • You will contribute to improving the conversion from Free-to-try to paying customers.
  • You will drive community engagement by organizing frequent customer meetups.
  • You will communicate customer findings and potential improvements with the Oasis development and operations teams.
  • Create new processes and refine existing processes through innovative thinking

Your Skills:

  • Excellent written and verbal communication skills
  • Respectful of developers & data scientists, their habits, likings, and dis-likings
  • Sufficient understanding of the technology and processes used by customers in their use of the Oasis platform
  • Ability to multitask, prioritize, and manage time effectively
  • High energy and a positive attitude
  • Ability to take initiative
  • Comfortable working in a fast-paced and dynamic environment

The over 70 minds of ArangoDB come from 4 different continents and over a dozen countries. Diverse backgrounds enable us to see new solutions. We love this diversity and encourage everyone who is curious and visionary to join the multi-model movement.