ArangoDB is an open-source, highly scalable Graph Database with Multi-Model capabilities. In addition to graph it is natively supporting a number of data-models including Document, and Key-Value as well as Full-Text Search and Retrieval. It serves as the scalable backbone for Graph-Analytics and complex data architectures across many different industries. Developers can build high-performance applications using a convenient SQL-like query language or JavaScript extensions. Oh, and did we mention it is open source?
Join our Customer Success Team at ArangoDB to provide high-quality post-sales services to our Enterprise Customers. As Teamlead of our Database Support, you can contribute your expertise and personality to make our Customers and Community Users successful, and build a world-class NoSQL database with us. You will be part of a committed and globally distributed team.
Location:
All candidates in Europe & East Coast US will be considered. This will be a fully remote role.
About the Role:
- You are managing our growing support team as well as being hands-on with providing a quantifiable and awesome technical customer support experience for all our users, via our ticketing system, and video calls
- Work closely with customers to troubleshoot ArangoDB problems and focus on code-related areas where you will need to reproduce issues and replicate customer environments as needed
- Interact with our Engineering Team to drive towards resolution of the most challenging issues you will encounter and document issues to our internal team documentation
- Educate customers on best practices for all aspects of ArangoDB
- Advocate the Customer’s perspective during product and architecture planning
- Work directly with Field Operations (Sales, PreSales) and Product Management to process defects and feature requests encountered during adoption and usage of ArangoDB
Your Skills:
- You know how to build a successful customer-facing team and establish reliable processes and KPIs
- Technical knowledge of Distributed Systems and Databases, SQL or NoSQL technologies, especially graph technologies is a plus
- Unix/Linux system administration (RedHat, CentOS, Ubuntu)
- Experience with at least one programming language, e.g. Java, C++, Javascript, GoLang
- Strong troubleshooting skills and experience with ticketing systems (JIRA, Zendesk, etc.)
- Experience with containerization (Kubernetes) is a plus
- Remain calm under pressure and adapt quickly to change
The over 100 minds of ArangoDB come from 5 different continents and more than 20 countries. Diverse backgrounds enable us to see new solutions. We invite people from every culture, national origin, religion, with every sexual orientation, gender identity or expression, and of every age to apply to our positions. All employment decisions are based on business needs, job requirements, and individual qualifications. Arango is committed to a workplace free of discrimination and harassment based on any of these characteristics. We love this diversity and encourage everyone who is curious and visionary to join the multi-model movement.